Frequently Asked Questions

Where does Mag-Tools.com.au ship to?

Mag-Tools AU ships to all destinations from its warehouse located in Australia. We ship within Australia and New Zealand and internationally to Bangladesh, Belgium, Brazil, Canada, Chile, Croatia, France, Germany, India, Iraq, Ireland, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Qatar, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, Ukraine, United Arab Emirates, United Kingdom, and Vietnam.

Shipping Disclaimer

Mag-Tools will ship your package in 2-3 business days of order received. Postage date are only estimates as these days are not guaranteed shipping times. If your package is delayed because it is stuck with a postal carrier, please contact your local post office. Mag-Tools is not responsible for shipment delays or damages caused by acts of nature and/or postal carriers such as TNT or Australia Post.

Can I get a shipping quote?

Yes! Once you add 1 or more items to your cart, click Cart (upper right hand corner) and here you can get your shipping quote.

I'm interested in a product but it says Contact Us for Details?

Contact us for details means we currently don't have the item available for sale in Australia.Good news is, we just need for you to contact us at cs@magswitch.com with the product that you would like to buy but isn't currently available. Just as we made our Australian Mag-Tools store happen, we will make sure Magswitch products are available to you within Australia. 

Return Policy

Mag-Tools wants to make sure that our customers are happy with their purchase. Mag-Tools customers are covered by a 48-hour return window from time of receipt and must contact our Customer Service team at cs@magswitch.com.au  as a Return Merchandise Authorization (RMA) number is required for all returns. Returns without an RMA will be declined and sent back to sender. 

The product(s) must be returned in New and Unused Condition, including original manufacturer packaging, tags, documentation, and all accessories/parts. You can return your item for a refund of the item price, less any shipping fees. You will need to cover shipping back to us. The original shipping cost will not be refunded. Returns will be subject to a 25% restocking charge.

If package is damaged in shipment, Do NOT Accept the package and refuse the shipment from the carrier. Contact us immediately at cs@magswitch.com .

What does on backorder mean?

If an item is temporarily out-of-stock, it displays a status of "On Backorder" at the top of the item's page. An item listed as "On Backorder" is available for purchase but is not in stock and not available to ship. We provide an estimated arrival date for inventory to be in-stock. However, the estimated date is only an estimate and we do NOT guarantee our inventory will be in-stock and prepared for shipment by the estimated date.

In the instance of a "Backorder", our Customer Service team will email you with the option to hold the entire order until all items are in stock to ship or to ship in-stock items and at a later date, ship the back ordered items once the items are back in-stock. Backordered items cannot be expedited and will ship via the shipping service of our choice as soon as they are available. If an order is shipped in multiple packages, we do Not charge for the split shipment.

- International Note: Due to customs regulations, we cannot partially ship international orders. In the instance of a "Backorder", Customer Service will send you an email offering to ship your entire order once all items are available or to cancel your order with a full refund.

Terms and Conditions

Welcome to the Mag-Tools AU website (the "Site"). Please review the following terms and conditions. Access to and use of the Site is conditioned upon acceptance of and compliance with these Terms. By using the Site, you represent and warrant that you are of legal age to form a binding contract or have the consent of a parent or guardian who is of legal age. 

The International Shipping Policy applies Only to customers located outside of Australia because Duty/VAT are import charges to customers located outside of Australia. Mag-Tools AU is located in Australia. 

International Shipping Policy
By selecting the shipping method and completing payment, you agree to pay Duty and VAT directly to the carrier at time of delivery or if billed by the carrier. Mag-Tools (Magswitch Technology Inc.) DOES NOT collect Duty/VAT directly, as those fees are not included in your order total.